We know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Notice to outline our guidelines for the collection and use of personal information.
WHO IS GOBREADVAN.COM?
goBreadVan.com is the operating name of Not Ours, LLC. This policy applies to goBreadVan.com and all of its named operations and divisions ("BreadVan", "we", "our" or "us").
WHAT INFORMATION DOES GOBREADVAN.COM COLLECT AND HOW IS IT USED?
At goBreadVan.com, we collect two types of information: personal information and non-personal information. With your consent we may use your personal information for a number of different purposes, for example to:
- fulfill requests for products, services or information
- provide customer services
- administer contests or promotions
- offer new products and services
- measure and improve the effectiveness of our Web Sites or our marketing endeavors
- tailor our online or on-site offerings to your preferences
We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.
Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to assist us with planning our advertising and promotional efforts.
In no event will your personal information be used or disclosed for purposes other than those for which we collect it, except with your consent or as required by law.
YOUR IMPLIED CONSENT
In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.
YOUR EXPRESS CONSENT
In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest. You always have the opportunity to "opt out" of having your information used for this purpose.
WITHDRAWING YOUR CONSENT
If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-mail we send you will tell you how to decline further e-mail.
INFORMATION GOBREADVAN.COMCOLLECTS FROM YOU
Listed here are some examples of the ways that we collect information about you and how we use it.
When you purchase an goBreadVan.com product or service, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. Examples where we need contact information include delivery of products, mailing of your product, and rebate requests. If we collect this information, we may also ask for your consent to use this information to send you promotional information on products and services.
OUR WEB SITES
While using our Web Sites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the Web Sites. If you choose not to provide requested personal information, you will not be able to use certain features of the Web Sites and you will not be able to engage in transactions through the Web Sites.
With any of the services on our Web Sites, we may also use your personal information to contact and correspond with you and to respond to your inquiries. With your consent, we may send to you, from time to time, email or other communications regarding goods or services we believe will interest you.
PARTICIPATE IN SWEEPSTAKES, CONTEST, PROMOTIONS, OR SURVEYS
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Site, in the Stores or through one of our social media pages that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and likeness in advertising associated with the Promotion. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winner's list.
INFORMATION GOBREADVAN.COM COLLECTS AUTOMATICALLY
Like many other Web sites, we automatically collect certain non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.
This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your billing information every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.
We may use non-personal information to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases, and then provide those reports to advertisers and others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. We may also link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.
LINKS TO OTHER WEB SITES
Our Web Site may contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. GOBREADVAN.COM has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
DOES GOBREADVAN.COM DISCLOSE THE INFORMATION IT COLLECTS?
goBreadVan.com does not sell your personal information. However we may share your information with third parties acting on our behalf or as permitted or required by law.
DISCLOSURE TO SERVICE PROVIDERS
goBreadVan.com may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include those shipping vendors who ships products to you on our behalf or third party emailing services newsletters, to name a few. To reduce the risk of fraud or misuse of personal information, goBreadVan.com may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.
We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.
INFORMATION YOU DISCLOSE PUBLICLY
User Content and Public Information. - The Site may permit you to submit ideas, photographs, videos, audio recordings, questions, comments, suggestions or other content, including Personal Information (collectively, "User Content"), on blogs and message boards, product reviews and other public forums. We or others may store, display, publish, distribute or otherwise use User Content online or offline in any media or format and may or may not attribute the User Content to you. Others may have access to this User Content and may have the ability to share it with third parties. Please note that BreadVan does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Site or what others do with information you share with them on the Site.
Name and Likeness. - We may also publish your name, voice, likeness and other Personal Information that is part of your User Content, and we may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities. By connecting with the BreadVan brands through our social media pages or accounts, or by posting content using BreadVan-created hashtags or other identifiers, you are providing your consent for BreadVan to use any Personal Information or other content you submit or make available through such sites for marketing and promotional purposes, including, but not limited to, incorporation into our marketing materials, without further notice or compensation.
goBreadVan.com may disclose your information without your knowledge or consent in the following situations only:
- to a lawyer representing the organization
- to collect a debt the individual owes to the organization
- to comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction
- to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act
- to a government institution that has requested the information, identified its lawful authority to obtain the information, and indicates that disclosure is for the purpose of enforcing, carrying out an investigation, or gathering intelligence relating to any federal, provincial or foreign law; or suspects that the information relates to national security, the defence of Canada or the conduct of international affairs; or is for the purpose of administering any federal or provincial law
- to an investigative body named in the Regulations of the Act or government institution on the organization’s initiative when the organization has reasonable grounds to believe that the information concerns a breach of an agreement, or a contravention of a federal, provincial, or foreign law, or suspects the information relates to national security, the defence of Canada or the conduct of international affairs
- if made by an investigative body for the purposes related to the investigation of a breach of an agreement or a contravention of a federal or provincial law
- in an emergency threatening an individual’s life, health, or security (the organization must inform the individual of the disclosure)
- for statistical, scholarly study or research (the organization must notify the Privacy Commissioner before disclosing the information)
- to an archival institution
- 20 years after the individual’s death or 100 years after the record was created
- if it is publicly available as specified in the regulations; or if required by law
HOW DOES GOBREADVAN.COM PROTECT MY INFORMATION?
The security of your personal information is a high priority for goBreadVan.com. We assume all responsibility for your personal information while it is in our possession, and thus, we maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. We also take responsibility for your personal information that we may transfer to a third party for processing. This being the case, we use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.
HOW CAN I VERIFY MY INFORMATION?
You can check your information to verify, update, or correct it, and to have any obsolete information removed. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us at info@goBreadVan.com. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
You can also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
WHEN IS MY INFORMATION REMOVED?
We keep your information only as long as we need it for the products and services you're using and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.
You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.
HOW CAN I CONTACT GOBREADVAN.COM?
goBreadVan.com is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy policies please contact us at info@goBreadVan.com
We will respond to your request or investigate your concern as quickly as we can.
To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.